For years, a dear friend would tell me how much she disliked green tea. I would often respond with all the usual arguments about he good it can be for you, and maybe she just needed to have a more open mind, blah, blah, blah. Then one day, she mentioned the delima of a friend having given her some fancy green tea, and her not wanting to say “blech” so she accepted it,thinking that perhaps the better quality would taste different but she still hated how bitter and awful it tasted.

That might have been the first time I had really “listened” to her reasons for not liking green tea and not emotionally responded. The way she tell this story is, I suddenly sprouted a Fu Manchu mustache and asked her how she prepared it. Of course she was preparing it the way you would a black tea, and I was able to say in a kind and gentle manner that she might be burning it. So I shared with her a more appropriate technique for green teas and suddenly she was able to enjoy green tea.

On one hand a snob is someone who simply knows what they like. The negative connotations of snobbery come from either deriding other people for their inability to appreciate what the snob likes, or sometimes from their hyper enthusiasm for it (think born again anything).

Again, a key to bridging the gap is to not fall into either of those categories. It’s great to know what you like, but part of what makes other people interesting is that they aren’t just carbon copies of us. They don’t necessarily like or dislike what we do and we have things to learn from each other if we’re willing to listen.

Many of my friends know my fondness of tea. Do I have preferences and dislikes, of course. But if a friend offers me a cup of Lipton, I’m not going to turn my nose up. If they offer me something with say Chamomile, or hibiscus, or Rooibus, I will politely decline, not with an insult about how much I detest them (which to be honest, I do), but simply with a comment about how they don’t sit well with me.

It’s often not what we say but how we say it that determines if we’re a snob, or merely someone who knows what we like. It’s entirely possible to say that something is simply “Not my cup of tea” without making someone feel looked down upon for offering it. It is also entirely possible listen to a friends dislikes without getting emotionally challenged ourselves. This usually requires, getting over ourselves. I’m not saying it’s always easy, but it is effective for the dialogue necessary to bridge those gaps.

So If I read the green line, as the number of customers increase ( i.e. we move to the right along the axis), I can only assume you mean the more customers seek quality product/ or a high quality product becomes more widely available. But I am absolutely baffled why the green line is labeled customers. Because when I take into account the label of the line, I say as customers increase customers increases in the quality of product. Which in my current state I can not comprehend exactly what that would mean.

Similarly with the quality line as customers increase quality decreases in the quality of product. Which based on your post I think is what you were actually trying to get at in the end. Which would best be done by completely removing the green line, and removing the label from the black line. Which would just show the relation that as the number of customers increases, the quality of product they enjoy decreases.